Head-to-Head Comparison

Salesforce Sales Cloud vs Zoho CRM

Detailed side-by-side analysis of features, pricing, pros, and trade-offs.

Salesforce Sales Cloud

subscription

Twinover Score
8.7
out of 10
Twinover Verdict

Salesforce Sales Cloud leads overall by 0.5 points.

Based on pricing value, workflow efficiency, and reliability.

Zoho CRM

subscription

Twinover Score
8.2
out of 10

Feature and pricing breakdown

Specification
Salesforce Sales Cloud
Zoho CRM
Pricing Model
subscription
subscription
Twinover Score
Twinover Score
8.7
out of 10
Twinover Score
8.2
out of 10
Pros
  • Endless customisation
  • Largest app ecosystem
  • Enterprise governance
  • Low cost per seat
  • Workflow automation
  • Suite integration
Cons
  • Needs an admin
  • Expensive per seat
  • Dated UX in places
  • Support inconsistent

Where to get each option

Salesforce Sales Cloud

Enterprise CRM. Starter $25/user/mo, Pro $100, Enterprise $165, Unlimited $330.

Official Link

Zoho CRM

Value CRM with deep automation. Standard $14/user/mo, Professional $23, Enterprise $40.

Official Link

Frequently asked questions

Is Salesforce Sales Cloud better than Zoho CRM?
Salesforce Sales Cloud scores higher on Twinover (8.7/10 vs 8.2/10). Salesforce Sales Cloud stands out for Endless customisation and Largest app ecosystem, while Zoho CRM is worth picking when low cost per seat matters more.
Which is cheaper, Salesforce Sales Cloud or Zoho CRM?
Both Salesforce Sales Cloud (subscription) and Zoho CRM (subscription) are paid products; compare the plan details above for your exact usage.
What are the main drawbacks of Salesforce Sales Cloud and Zoho CRM?
Salesforce Sales Cloud: Needs an admin, Expensive per seat. Zoho CRM: Dated UX in places, Support inconsistent.

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